Bluehost

Because of the outage at MacHighway.com, which last for about 5 days for me, but even longer for other clients, I decided that it was time to move to a different (better) hosting service. MacHighway was a local Denver company when I first signed up with them almost six years ago, but they have bought by another company, at least once, perhaps more? They are now owned by Deluxe. The quality of the technical support from MacHighway has deteriorated during the past year or so, as it has been offshored. The offshore tech support resources don’t seem to be at all familiar with the Macintosh, so they have lost their niche reason for attracting customers. They are really now simply providing cPanel virtual hosting on Linux servers, like most other hosting services. What drove my decision to leave MacHighway was a combination of the lack of support, along with the lack of communication. I think that I may have been one of the first to post about the outage on both Facebook and Twitter, since for part of the outage, MacHighway’s own web servers were offline, leaving customers with no way to contact support. Even when they got their main web server and their support site back online, there was not much communication. Their network status page did not reflect the outage. They have closed their call center due to COVID-19 concerns, and their online chat assistance was not active. Migrating to a new Hosting Service Below I have outlined […]